BOOKING POLICY, CANCELLATION TERMS & AGREEMENT
A QUICK NOTE...
As important as it is for us to be respectful of your time, we ask our current + future guests to be respectful of ours as well, and our strict cancellation & no-show policy. We also ask for your understanding, that being late or not showing up can lead to us adjusting the length of your appointment, or a full-service charge for no-shows. Our cancellation & no-show policy is not intended as a punishment, but rather so our staff can be compensated fairly, for their energy and time. We truly love what we do, and we love being able to provide a brief, safe reprieve for all of our valued guests. Leaving negative Yelp/Google reviews, or disputing a credit card charge due to this penalty, especially after specifically agreeing to these terms and agreement, is misleading and may damage our business. Therefore, we kindly ask that you read and respect our policies should you want to book with us.
Appointments booked on this website are strictly for SOMERSET NAILS & SPA, located at 441 Elizabeth Ave in Somerset, NJ. Other shops in our vicinity are Panera Bread / Frank's Pizza / Wells Fargo Bank.
By booking your appointment with us, you are agreeing and will be held financially accountable to our salon's cancellation / no-show policy, including full payment for services received or not received. In an effort to ensure a full day's wage for our staff, we have a strict 12+ hour cancellation policy. No-shows and very late cancellations (within 2 hours of your appointment) will result in a charge equal to 100% of your appointment value to guarantee that our staff get paid for their time. Late cancellations (within 12 hours of your appointment) will result in a charge equal to 50% of your appointment value. If you are feeling ill and must cancel, please be advised that the late cancellation policy will still apply, but we will work with you by either issuing a credit or rescheduling your appointment (at the discretion of management). Late cancellations / no-shows during holiday period(s) will result in a non-refundable charge equal to 100% of the full appointment value. There are no exceptions.
We reserve the right to cancel your appointment for any reason, but generally will be related to:
- Anyone with a nail condition we suspect may be contagious and/or may be unsafe to perform a service on
- Anyone with open or infected wounds
- Rude or disrespectful individuals. As important as it is for our staff to be respectful to clientele, we also ask for your equal treatment.
We are grateful for your understanding and support in advancing our mission to provide a living wage for our staff, and a fabulous atmosphere for all stakeholders.
xx Jeffrey - Owner & Operator